Please note that when you order internationally, you order at your own risk.
Please be aware that we will not accept responsibility for packages that are seized by customs, as this is a potential situation. We are a law-abiding company, and we strictly adhere to all laws in the countries we do business in. In other words, as a consumer who chooses to purchase and have products shipped to a country outside of the United States, you are taking responsibility for your purchase, and acknowledging that you are aware of the laws pertaining to such shipments.
For sanitary reasons, and the overall safety of our customers and staff, we DO NOT accept returns of the following: atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick and wire.
We accept returns in sellable condition in all original packaging within 30 days of purchase for a full refund minus all shipping costs. All returns must be authorized first by phone or email.
Custom-made and special-order items are not returnable.
We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.
If you received items that you are unsure how to use, feel free to contact us for proper care instructions and more in depth information on your items. We are happy to help.
Call: 1. 210. 994. 5056